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Delivery Policy
Standard delivery charge is for normal 2- man delivery. Apartments, Condos and Offices must have appropriate elevator access. It is the responsibility of the customer to ensure their furniture purchase can be navigated through the home. Furniture that will not fit will be assessed a 50% restocking charge. A signed damage waiver may be required in homes with tight access. Hoist deliveries and additional charges are the responsibility of the customer. You will be contacted prior to delivery to confirm a date. A four-hour time frame will be assigned the day before delivery. There is a $89.00 fee for any missed appointment or refused delivery. Delivery personnel are on a strict schedule, therefore, delivery is for the transportation and set-up of your newly purchased furniture only. Out of area deliveries (over 20 miles) are 2 man teams, homes or businesses not accessible by trucks will be assessed additional charges. Any additional fees are the responsibility of the customer.
All other items and products (non-leather) purchased at World of Leather Furniture, Inc. will be warranted for a minimum of one year from date of delivery against defects in workmanship or materials. Warranties are to the original purchaser and are not transferable. Any additional warranties that are offered by the other respective manufacturers are their responsibility and World of Leather Furniture, Inc. will assist as best as possible to help the customer take advantage of said warranties. Title to goods remains with World of Leather Furniture until total invoice is satisfactorily paid in full. Any and all extraordinary costs to collect will be the responsibility of the buyer.
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We thank you for your purchase and hope you have many years of enjoyment.
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Characteristics of Leather: Leather is a product of nature; each hide has unique markings and a character all its own, due to variance in shade and grain patterns (texture). No two hides are exactly alike, distinctive marks such as abrasions, healed scars, barbed wire nicks, stretch marks and urine burns are acquired through out the life of the animal and are considered the hallmarks of a quality leather product.
At World of Leather Furniture, we are proud of our leather furniture and feel you will derive lasting satisfaction. The leather is soft and supple and will outlast other upholstery material. We stand behind our product by including the following terms and conditions.
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Leather Warranty
All leather carries a five-year warranty against cracking, peeling or splitting. This warranty is extended only to the original buyer and covers residential use only. This warranty does not cover fading, or damage due to chemicals or exposure to sunlight, and is not valid if there is evidence of heavy soiling abuse or neglect. Optional leather insurance is available for an additional fee. See your salesperson for details prior to delivery.
- The leather will not become hard.
- There will be no transfer of color.
- The leather will not tear under normal use.
- The finish will not peel from the leather.
- The finish will not show excessive cracks other than normal wrinkles from stretching.
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Guardsman Warranty
Guardsman Protection Plan is an extended warranty program that must be purchased at time of order and will appear as a line item on your invoice. Guardsman Leather Protection Plan (Valspar Corp.) covers your new leather furniture and micro-fiber against accidental food and beverage stains, cuts, rips, tears and punctures, ballpoint ink and human and pet bodily fluids, for a period of five years. If an accident should occur an authorized technician will be sent out to repair or clean the problem. If the technician is unsuccessful, Valspar will authorize the replacement of your damaged furniture at no charge. You must file a claim within 5 (five) days of any incident, with Guardsman, by phone at 1-800-253-3957 or online at www.Guardsman.com, in order to keep the warranty valid. You will need a copy of this invoice.
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Frame Construction Warranty
Our frames are constructed of selected kiln-dried hardwoods, which are carefully assembled and reinforced with corner blocking to ensure
a strong, durable seating unit. We offer a lifetime warranty to the original buyer against defects in material and workmanship for the life of the product under normal use.
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Cushion Construction Warranty
Our foam cushions are constructed of polyurethane foam center core with a wrap of polyester fiber. The loss of resilience should not be confused with softening and flattening of polyester fiber and foam that will occur as a result of normal use and aging. All foam will soften
and will not be considered a defect. We warrant against defects in materials and workmanship for a period of five years from the original retail purchase date.
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Mattress/Recliner Mechanisms Warranty
We use inner spring sleeper mattresses and top quality recliner mechanisms to provide the most comfort available in upholstered furniture. We warrant against defects in materials and workmanship for a period of two years from the original retail purchase date.
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Motor Warranty
Motors carry a two-year warranty against malfunction.
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Feather and Down Warranty
We use a high-density polyurethane foam core inserted in an envelope filled with down and feathers. We warranty the down and feathers against leakage for the life of the product under normal use.
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Service Policy
Should service under this warranty be necessary, the purchaser must contact the World of Leather Furniture, Inc. The dealer or our company representative will determine if repair or exchange is necessary.
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